Shipping & Delivery

Simple, Secure & Transparent Delivery

At PositiveHuman, we want your shopping experience to be as smooth as possible, from placing your order to receiving it at your door.

Below you'll find important information about how our shipping and delivery process works.

📦 Order Processing

Once your order is successfully placed, it is processed and prepared for shipment.

Processing times may vary depending on the product and fulfillment location. Orders are typically processed as quickly as possible after payment is confirmed.

Please note that weekends and public holidays may affect processing times.

🚚 Shipping Times

Delivery times depend on your shipping destination, product availability, fulfillment location, and selected shipping method.

Estimated delivery information, when available, will be provided during the checkout process or in your order confirmation.

Please allow additional time for unexpected carrier delays, customs processing, weather conditions, or other circumstances outside our control.

📍 Order Tracking

When tracking is available, you will receive tracking information once your order has been shipped.

You can use the tracking details to follow your package as it makes its way to you.

If your tracking information hasn't updated immediately, please allow some time for the carrier's system to register the shipment.

🌎 International Orders

Some products may be shipped internationally depending on availability and destination.

International orders may be subject to customs procedures, duties, taxes, or other fees imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

📬 Delivery Issues

If your package arrives damaged, incorrect, or appears to be missing, please contact our support team as soon as possible.

When contacting us, please include your order number and, where applicable, photos or other relevant details so we can review the issue and assist you.

⚠️ Important Delivery Information

Please make sure your shipping address is accurate and complete before submitting your order. PositiveHuman cannot guarantee delivery to an incorrect or incomplete address provided at checkout.

Once an order has been shipped, changes to the delivery address may not be possible.

💬 Need Help?

Have a question about your shipment or delivery?

Our support team is here to help. Contact us with your order number and we'll do our best to assist you.

PositiveHuman, Better Choices. Positive Living.